Privacy Policy
Effective date: May 3rd, 2026
This Privacy Policy describes how SuppVis (“SuppVis,” “we,” “us”) collects, uses, shares, and protects your information when you use our iOS application, website, and related services (collectively, the “Services”). SuppVis is operated by SuppVis LLC, based in California, United States.
By creating an account or using SuppVis, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
1. Information We Collect
Account information. Name, email address, password (stored as a one-way hash), and account creation date.
Health profile data. Date of birth, biological sex, height, weight, pregnancy status (where applicable), health conditions you log, medications you log, and health goals you select.
Supplement data. Supplements in your current stack, dosages, frequencies, brands, and the source of each entry (whether you added it manually or it came from a SuppVis recommendation).
Daily check-in and habit data. Symptom ratings, energy levels, sleep quality, mood, and other self-reported health tracking data you submit over time, along with timestamps.
Engagement data. Which recommendations you accept, decline, or modify. Which features you use and how often. We use this to improve recommendation quality.
Device and usage data. App version, iOS version, device model, IP address, approximate location derived from IP (city or region level only), session duration, and crash logs. We do not collect precise GPS location.
Communications. Messages you send to our support team and your responses to surveys or feedback prompts.
We do not collect financial or payment information directly. Purchases made through Amazon affiliate links or partner brand links are processed entirely by those third parties under their own privacy policies.
2. How We Use Your Information
We use the information you provide to:
- Generate personalized supplement recommendations based on your health profile, goals, conditions, medications, and check-in history.
- Screen recommendations against the medications and conditions you’ve logged for potential interactions.
- Calculate and display goal progress scores, supplement effectiveness signals, and health insights specific to you.
- Improve the accuracy of our recommendation engine, scoring models, and safety screening.
- Communicate with you about platform updates, new features, and relevant health content. You may opt out of marketing communications at any time.
- Investigate and prevent fraud, abuse, security incidents, and violations of our Terms of Service.
- Comply with legal obligations.
We do not use your individual health data to serve advertising and we do not build advertising profiles from your personal information.
3. How AI and Machine Learning Use Your Data
SuppVis uses artificial intelligence to personalize recommendations. To do this, portions of your health profile, supplement data, and check-in data are processed by:
- Our internal recommendation engine and scoring models, which run within our infrastructure on AWS.
- Third-party AI providers including Anthropic and OpenAI, which we use to generate written explanations and conduct research synthesis around recommendations our system has already produced. These providers do not use SuppVis API inputs to train their models under our agreements with them.
Important: Our AI providers generate explanatory language around facts our own system retrieves. We do not rely on third-party AI to remember medical facts about you or to make safety decisions on your behalf.
4. How We Share Your Information
We share information only as described below.
- Amazon Web Services (AWS) for cloud infrastructure and encrypted data storage
- Anthropic and OpenAI for AI processing as described in Section 3
- Email and analytics providers that help us communicate with users and understand product usage
- Payment processors, if and when we introduce paid tiers
These providers are contractually bound to use your data only to perform services for SuppVis.
Anonymized and aggregated data. We may create anonymized and aggregated datasets that cannot reasonably be linked back to you as an individual, and we may share or sell these datasets to third parties including researchers, supplement manufacturers, and health industry partners. Examples include population-level patterns about supplement effectiveness, condition prevalence, and stack composition. We will not share or sell data that identifies you personally as part of these arrangements.
Affiliate partners. When you click a product link in SuppVis and complete a purchase, the merchant (such as Amazon or a partner brand) may receive information about that transaction under their own privacy policy. We do not share your SuppVis health profile with affiliate partners.
Legal and safety reasons. We may disclose information if required by law, in response to valid legal requests, to protect the rights or safety of SuppVis, our users, or others, or in connection with a corporate transaction such as a merger or acquisition (in which case affected users will be notified).
We do not sell or rent personal information that identifies you individually.
5. Your Rights and Choices
Regardless of where you live, you can:
- Access the data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and associated personal data
- Export your data in a machine-readable format
- Opt out of marketing emails using the unsubscribe link in any message we send
If you live in California, Virginia, Colorado, Connecticut, Utah, or other states with applicable privacy laws, you may have additional rights including the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. SuppVis does not engage in cross-context behavioral advertising. To opt out of inclusion in our anonymized data sharing program, contact us at the address below.
If you live in the European Economic Area, the United Kingdom, or another jurisdiction with comprehensive privacy laws, you have rights under those laws including rights to object to processing and to lodge complaints with your local data protection authority.
To exercise any of these rights, contact us at privacy@suppvis.health. We will verify your identity and respond within 30 days, or as required by applicable law.
6. Data Retention
We retain your account and health data for as long as your account is active. If you delete your account, we will permanently delete your personal data within 30 days, except where retention is required by law (for example, fraud prevention or tax records).
Anonymized and aggregated data that cannot reasonably be linked back to you may be retained indefinitely.
7. Data Security
We use industry-standard security measures to protect your information, including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security reviews. Access to identifiable health data is limited to personnel who require it to operate the Services.
No system is completely secure. If we discover a data breach affecting your personal information, we will notify you as required by applicable law.
8. International Data Transfers
SuppVis stores and processes data in the United States. If you access the Services from outside the United States, your data will be transferred to and processed in the United States, which may have different privacy protections than your home jurisdiction. By using SuppVis, you consent to this transfer.
9. Children’s Privacy
SuppVis is intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected data from someone under 18, please contact us at privacy@suppvis.health and we will promptly delete it.
10. Medical Disclaimer
SuppVis provides personalized supplement information for general wellness purposes. We are not a medical service. Our recommendations are not medical advice, diagnosis, or treatment, and our interaction screening can only check against the medications and conditions you’ve shared with us. Always consult a qualified healthcare provider before starting, stopping, or changing any supplement, especially if you have a medical condition, take prescription medications, or are pregnant or nursing. See our Terms of Service for the full disclaimer.
11. Changes to This Policy
We may update this Privacy Policy as our Services and applicable laws evolve. When we make material changes, we will notify registered users by email or through an in-app notice at least 30 days before changes take effect. The effective date at the top of this page reflects the most recent revision. Continued use after changes take effect constitutes acceptance.
12. Contact Us
Questions, concerns, or requests can be sent to:
SuppVis LLC
7486 La Jolla Blvd Suite 1044
La Jolla, CA 92037